How does Zoom Phone Work? Key Features and Common Questions Answered

Zoom recently released Zoom Phone, with the promise to bridge the gap to video-first unified business communications with one easy-to-use solution. The modern cloud phone system makes and receives calls directly from Zoom. With the release of Zoom Phone, Zoom has unified all your business communications with video, voice, and messaging on a single platform.

Zoom innovated the traditional voice experience by delivering an adaptive solution that scales for customers in SMB to enterprise organizations. Zoom Phone delivers on the promise to bring you a friction-less communications experience.

Here are the Key Features to Take Note of:

Seamlessly elevate a Zoom Phone call to a Zoom Meeting

• Users can quickly transition a Zoom Phone call to a Zoom Meeting with a single touch of a button
• Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call
• Eliminate the need for participants to end the current call to only dial-in to a separate conference bridge

Dashboards to monitor the quality and health of Zoom Phone calls

Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.

• Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
• Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
• IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

We want to enable our Zoom customers to work how, where, and when they choose. Here are some of most frequently asked questions about the Zoom Phone:

1. 1. Am I able to use an existing phone number with Zoom Phone or will I need to be assigned a new phone number?
      Zoom Phone supports Local Number Portability (LNP) which allows customers to migrate their existing numbers to Zoom. Optionally, customers may also choose to have Zoom provision new local phone numbers. (International numbers are not yet available, but they are on our roadmap.)
   2. How robust is the Zoom voicemail system?
      Voicemail is accessible from the Phone tab in the mobile and desktop Zoom applications. Zoom offers visual voicemail and automatic transcription so you don’t have to listen to the recording if you prefer to read it instead. Voicemail notifications can be delivered to your email client with the transcription and audio attachment. End users can customize their notification preferences.
   3. What security is available today with Zoom Phone?
      Zoom Phone’s HD voice is protected with end-to-end encryption. Zoom Phone uses SRTP to encrypt the voice media streams and our SIP signaling uses TLS 1.2 authentication.

   Want to learn more about Zoom Phone and how you can easily integrate it into your workplace?

   Contact our team today!