3 Common Complications With Video Conferencing

 In Unified Communications

How to Empower Customers Service

3 Common Complications While Video Conferencing

It’s no secret that having unified communications and collaboration tools are the paramount to success when it comes to accelerating productivity, bringing people together, and increasing employee engagement. However, what is not often talked about are the complications that come along with rolling out a new video conferencing solution.

Companies spend a lot of money on new video conferencing solutions with the hope to improve productivity and business performance. However, we’ve seen companies rollout out new software and it not go as planned. Now, more than ever, you need a strategy that will keep your new unified communications software streamlined, effective, and enjoyed by your employees! In order to be prepared, here are some of the common complications to keep in mind in building a strategy around avoiding these.

The 3 Most Common Complications we see for companies rolling out new unified communications software:

  1. Employees Aren’t Using It
    Perhaps the simplest issue of all, you have chosen the perfect video conferencing solution for your company and no one is using it. People are often resistant to change because it doesn’t always happen easily. Building an encouraging environment will be pivotal in embracing the new video conferencing solution. Here are some strong benefits to emphasize in communicating with your employees to get your team on board for switching over:

    • Stronger teamwork and communication through face-to-face visuals
    • Eco-friendly, avoid traffic, and skip travel
    • Faster, easier face-to-face for increased efficiency
    • Relationships are stronger and more personal with not only team members, but partners and vendors, too
  2. Faulty Infrastructure
    With video conferencing being the norm these days, it is important that your infrastructure is in tip-top shape. There is not much point in a video conference if people can’t see and/or hear each other clearly. Your solution may suffer from low volume, background noise, garbled sound, echo or delay. All these elements must be eliminated in order to maintain the flow of your conference and keep your users engaged.
    The truth is, there could be a variety of possible causes for the poor audio and video quality. In order to identify the issues that are disturbing your solution, connected visibility into your entire UC ecosystem is key. This entails having all the elements of your ecosystem in one secure place: multiple vendors, hardware and software, SBCs, network and endpoints. If you want the most effective video conferencing in the game, you are going to need a comprehensive and proactive UC monitoring and troubleshooting platform, that cover all aspects of conferences.
  3. Employees Are Using It Wrong
    Great, now you have a group of encouraged and motivated people! But, let’s not forget the final part. This group of enthusiastic individuals need to know their way around the new video-conferencing platform. There’s nothing worse than going into a meeting and being delayed due to a lack of training. This part is commonly overlooked and usually only thought of after that moment in the meeting when you realize you have no idea what you’re doing. It’s in your best interest to start off strong with a user adoption training program for your employees. These tips are guaranteed to get you higher adoption rates:

    • Accommodate more personalized one-on-one training sessions
    • Distribute a cheat sheet including helpdesk support info
    • Publish short training videos with specific topics
    • Survey your users about what they do/don’t like
    • Identify what is the hardest to adapt to and act

The Answer: Strategy & Communication

We don’t live in a world where no technical problems exist (at least, not yet). This means that we need to be aware that even the best plans can go astray. However, this doesn’t mean that you need to sacrifice the quality of your video conferencing solution. We are confident that with the right expertise, we can put the measures in place to make your next video conference run as smoothly as possible.

So, now that you are well versed in the common complications of video conferencing, it’s time to talk about the most important part- the solution to all your problems! Learn more about our UC experience here and how we can make your day-to-day operations more streamlined. You might be surprised to find out that 45% of businesses do not have an integrated solution for voice, video and data. Don’t be among that group, take the action to have a better UC experience.
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