How Artificial Intelligence is Transforming Contact Center Insights

4 Ways AI-Driven Analytics Can be Used to Transform Your Customers’ Contact Center Experience.

Amplify Your Microsoft Teams Investment with Voice Integration

Enable voice for MS Teams and build a solid communications platform by integrating voice with your Microsoft Teams investment.

Deliver a Frictionless Customer Experience by Integrating CCaaS and Unified Communications

Companies are successfully combatting a disjointed experience by integrating their contact center technology with their unified communications platforms.

Cloud Cost Optimization Strategies in a Multi-Cloud World

As organizations migrate to public cloud infrastructure, they’re challenged with maintaining the same level of security and cost control as their private environments. Multi-cloud adoption [...]

The Next Generation Data Center Trend You Need to Know: Colocation

The global colocation market is expected to grow to over $62 billion by 2022. In this remote age, companies need a secure and modern data center in which to operate their IT equipment. How long [...]

Why Colocation Needs to be in your Disaster Recovery Plan

Catastrophic failures are, by definition, unpredictable. It is however safe to predict that at some point in the life of your company, you will suffer an IT failure.

Cloud Cost Optimization with the AWS Well-Architected Framework

Cost optimization is at the heart of operating in the cloud. The ability to do more with less – accelerate your business with lower infrastructure costs – is one of the strongest promises of [...]

When to Use Cloud or Colo?

“Cloud” and “colocation” could both be spelled “confusing.” It’s not even the technology that’s so challenging: it’s the dizzying array of choices and options that can confound.

How does Zoom Phone Work? Key Features and Common Questions Answered

Zoom recently released Zoom Phone, with the promise to bridge the gap to video-first unified business communications with one easy-to-use solution.

Zoom Rooms

When it comes to video conferencing, it is important that you are using the best tool possible. Zoom helps organizations stay on top of the latest trends.

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