4 Things to Consider When Selecting a TEM Provider

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A need for greater insight and control of technology assets are leading enterprises to turn to Telecom Expense Management (TEM) in order to meet their current and future technology management needs. Many enterprises are finding TEM solutions essential to optimize telecom and mobility expenses.

The global TEM market is estimated to witness robust growth, around 13.5% from 2016 to 2024. This growth is primarily due to the increased use of personal mobility devices such as laptops, smartphones, and tablets in the workplace. Also contributing, is the recent movement to remote work resulting in a critical need to leverage more telecom resources.

Learn more about how other enterprises are battling COVID-19 business challenges with a TEM solution.

A comprehensive TEM strategy is proven to help reduce costs while driving complete control and visibility of your communications spend. A strong TEM plan allows you to holistically simplify the management of your communication services with a focus on optimizing your service costs, centralizing your asset database for improved inventory management, and overall get more from your existing infrastructure.

If you’re in the market for a TEM partner, understanding the types of TEM companies available to support your needs is key. We encourage you to check out our recent post covering the 3 Types of TEM Providers to Consider, so you can be prepared to make a decision.

Below, we’re taking things one step further to outline 4 Things to Consider when selecting a TEM partner:

1. What are your objectives?

Identify your short and long-term objectives for both your organization and your communications spent. Discuss with your team who you would like to take ownership – What should the TEM be responsible for? What are your metrics to determine success?  

2. How much are you looking to save?

The primary objective of leveraging a TEM partner is to maximize savings. Identify any specific savings goals, especially if you have a complex service mix or limited visibility.

3. What are the automation capabilities for scaling?

Every business has long-term growth goals; Will this TEM solution grow with you? Evaluate if the TEM platform and its automation capabilities will accommodate your scaling objectives. Consider the levels of reporting, quality of analytics, and range of services available.

4. What unique needs does your company have?

It’s important to evaluate if the company will fit your organization’s unique needs. Identify what needs your company might have that are out of the traditional box of TEM. Ask potential partners for references of customers of a similar size, vertical, and services mix to aid your decision making.

The right TEM partner will be committed to achieving your organization’s short- and long-term objectives. Consider the scale and wider impact of your decision and look for a partner that can help you develop a comprehensive, integrated TEM solution that will help you maximize savings over time.

Did you know that companies with 500 or more employees that fail to adequately manage mobile expenses may be overpaying by as much as 30%?

Let us help you optimize your telecom expenses.

MacroNet can assist with your Telecom & Cloud Opex by benchmarking, governing and co-managing your monthly BPO.  Our focus narrows the evaluation of your telecom and cloud costs while not reducing infrastructure performance. Trust industry experts with 20+ years of experience governing, designing and implementing telecom and cloud-based infrastructure across 200+ vendors. Contact our team to have an introductory conversation and telecom expense assessment.   

Gary Sloper
Managing Partner, Co-Founder MacroNet Services

Gary Sloper is responsible for the Global Consulting practice focused on Solution Design, Cost Reduction, Management and Strategy for customers.

Prior to Macronet Services, Gary was the VP of Solution Engineering & Customer Success for Dyn a DNS & Edge Security company who exited to Oracle for over $500 Million.  Post-acquisition, Gary continued to lead those global teams and product set, powering Oracle’s Gartner leading IaaS portfolio.

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